ServiceTitan Customer Care & Scheduling Specialist

Remote-first role

Join Rack Industries to orchestrate smooth service for plumbing, HVAC, electrical, and generator customers—right from your home office.

Why you’ll love it

• Impact: Be the calm, capable hub connecting customers and technicians.
• Tools that work: ServiceTitan and Hatch messaging keep you in control.
• Rhythm: An 8-hour shift that rewards focus, accuracy, and follow-through.

Must-haves

• Call center experience: 2 years handling inbound/outbound calls (required).
• Appointment scheduling: 1 year (required).
• Dispatching: 1 year (required).
• ServiceTitan platform experience: 1 year (required).
• Hatch messaging: 1 year (required).
• Data entry: 1 year (required).

Nice-to-haves

• Customer service in a trade services setting (plumbing, HVAC, electrical, generators): 2 years (preferred).

What you’ll handle day-to-day

• Answer, triage, and return customer calls with professionalism and empathy.
• Book and confirm service appointments with precision.
• Dispatch field technicians while balancing priority, geography, and availability.
• Maintain accurate job data and status updates inside ServiceTitan.
• Leverage Hatch to engage customers, reduce cancellations, and confirm times.
• Keep records clean and current through careful data entry.

Tools you’ll use

• ServiceTitan
• Hatch messaging

Where and when you’ll work

• Work Location: Fully Remote
• 8-hour shift

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Core strength

• You should be proficient in: Customer Service

Ready to help customers feel heard and get help fast? Apply to Rack Industries and bring structure and care to every service call.