NetSuite Business Analyst

About the Role

Torus is hiring a NetSuite Business Analyst to partner with our NetSuite Administrator in building operational excellence into our ERP platform. This role focuses on the critical "last mile" work—documentation, training, data governance, and user enablement—that ensures NetSuite implementations are fully adopted and maintained. The ideal candidate thrives on creating order from ambiguity, communicates effectively across all levels of the organization, and takes pride in building sustainable processes that scale with our growing business.

Responsibilities

• Create and maintain comprehensive documentation for NetSuite configurations, business processes, and SOPs.
• Monitor and improve data quality across transactions, items, BOMs, and master records.
• Develop and deliver user training programs and coordinate UAT activities for new features.
• Support users with day-to-day NetSuite questions and system guidance.
• Maintain and optimize NetSuite forms, saved searches, dashboards, and reports.
• Manage the NetSuite enhancement backlog, intake process, and release communications.
• Gather business requirements and configure NetSuite elements including custom fields, forms, and workflows.
• Partner with the NetSuite Administrator to implement and refine solutions.
• Other duties and projects as assigned.

Required Experience

• 2-4+ years working with NetSuite in an Administrator, Business Analyst, or similar hands-on role.
• Strong experience with NetSuite configuration including saved searches, custom fields, forms, and reports.
• Demonstrated excellence in creating documentation, SOPs, or process guides for business systems.
• Experience developing and delivering user training or leading system adoption initiatives.
• Strong attention to detail with a process-oriented mindset and commitment to data quality.
• Excellent communication skills with ability to translate technical concepts for business users.
• Self-directed problem-solver who can work independently and manage multiple priorities.

Preferred Experience

• NetSuite SuiteFoundation, Administrator, or similar certification.
• Background in manufacturing, supply chain, or inventory-heavy business environments.
• Experience with NetSuite Field Service Management (FSM) and/or Warehouse Management System (WMS) modules.
• Experience with change management, process improvement, or operational excellence initiatives.
• Understanding of NetSuite integrations and middleware platforms.

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel This position is primarily remote with in-office work as needed. The role is Utah-based remote with on-site work as needed in GigaOne and/or South Salt Lake Headquarters Warehouse (air-conditioned). May require occasional onsite work in our Springville R&D warehouse (air-conditioned and non air-conditioned).

Schedule Full-Time, Salaried

Compensation $90,000 - $115,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.