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ITS Systems Support Engineer (USA) - USA

ISR Recruitment
13 hours ago
Full-time
Remote
United States
£100,000 - £110,000 GBP yearly

ITS Systems Support Engineer

  • ITS Systems Support Engineer
  • 100% Remote Working (with regular travel across the USA)
  • $100,000 to $110,000 (+ On-Call Allowance)

Summary:

We are looking for an experienced ITS Systems Support Engineer to support mission-critical traffic management systems and roadside technology. This is a hands-on technical role combining traffic management software, ITS devices, networking and systems support. You will act as a key technical resource for customers, diagnosing complex issues and ensuring systems remain reliable and available in live operational environments.

Role & Responsibilities:

  • Provide technical support for Traffic Management Systems and associated ITS infrastructure.
  • Troubleshoot hardware, software, communications and network issues across live transportation systems.
  • Configure and maintain traffic signals, PTZ cameras, Dynamic Message Signs (DMS), traffic detectors and other ITS devices.
  • Investigate incidents, identify root causes and manage issues through to resolution in line with customer SLAs.
  • Support Windows/Linux environments, networking, databases, remote access and system administration.
  • Train agency and customer personnel on systems, products and software functionality.
  • Document system architecture, configurations, processes and troubleshooting procedures.
  • Support system backups, disaster recovery and infrastructure maintenance.
  • Work closely with Project Managers, Software Engineers, QA, DBAs and customer stakeholders.
  • Participate in an on-call rotation supporting 24/7 transportation operations.

Skills & Experience:

  • 3+ years' experience in ITS, traffic management systems, traffic signals or related transportation technology.
  • Hands-on experience supporting and troubleshooting live technical systems.
  • Knowledge of ITS roadside equipment, ideally including cameras, DMS, detectors and traffic signal systems.
  • Experience troubleshooting across hardware, software, networks and communications.
  • Knowledge of Windows and/or Linux server environments and networking concepts.
  • Experience with VPNs, remote access tools and databases.
  • Strong customer-facing, technical documentation and communication skills.
  • Experience supporting mission-critical or 24/7 operational environments is highly desirable.
  • Exposure to TMDD, REST/SOAP APIs, Jasper Reports, Agile, configuration management or change control would be advantageous.
  • Bachelor's degree in Engineering, Computer Science, IT or a related discipline, or equivalent technical experience.

Applications:

To learn more about our client and this opportunity working as an ITS Systems Support Engineer, please call James Sample on +1 (813) 252-1508 or send your resume to james@isrtransport.com for more information.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client’s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.