Strategy & Operations - Quality Associate Director/Director

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

Job Overview

• Overview: We are seeking an experienced Associate Director or Director-level healthcare leader with deep experience in healthcare quality performance, regulatory ratings, and patient safety improvement. This role partners with provider organizations to assess performance, identify improvement opportunities, and develop actionable strategies related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings. Healthcare consulting experience is preferred, but candidates must have direct hospital-based experience in these areas.

Responsibilities

• Lead client engagements: Serve as a trusted advisor to healthcare clients on initiatives related to quality ratings, CSM performance, Leapfrog scores, and patient safety ratings, drawing on deep hospital operational experience and, where applicable, prior consulting experience.
• Analyze and improve performance: Evaluate quality and safety performance data, identify drivers of ratings outcomes, and recommend evidence-based interventions to improve client performance across key healthcare rating programs.
• Provide leadership and expertise: Mentor project teams, contribute to business development, and bring subject matter expertise in healthcare quality measurement, patient safety, and performance improvement to complex consulting engagements.

Qualifications

Education and Experience

• Education: Bachelor’s degree in healthcare administration, public health, nursing, business, or a related field required; master’s degree preferred.
• Experience: Significant experience in a hospital or health system setting related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings is required. Experience operating at the Associate Director or Director level is strongly preferred. Healthcare consulting experience and client-facing engagement leadership are preferred, but not required.
• Preferred credentials: Relevant industry certifications or clinical credentials are a plus.

Skills and Competencies

• Healthcare quality and safety expertise: Deep knowledge of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies.
• Strategic consulting and analytics: Strong ability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable results in hospital operations or consulting environments.
• Leadership and client relationship management: Proven ability to lead teams, manage senior client relationships, influence decision-making, and support business growth in a consulting environment.

Additional Information

• Travel: Travel may be required nationwide on a weekly basis.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.