P&C Liability Supervisor

Key Responsibilities

Leadership & Team Management

• Supervise, coach, and develop Liability Claims Adjusters and Claims Assistants.
• Provide technical guidance and ongoing claim direction to team members.
• Assist with onboarding, training, and mentoring new employees.
• Design and implement development plans to improve employee performance and technical skills.
• Conduct regular team meetings and participate in leadership meetings.
• Assist with recruiting, interviewing, and evaluating candidates for open positions.
• Handle employee concerns, performance issues, and workplace conflicts in partnership with leadership.

Claims Oversight & Technical Leadership

• Perform initial reviews of new loss notices to identify coverage concerns, liability exposures, red flags, and recovery opportunities.
• Assign claims and provide handling instructions to adjusting staff.
• Ensure claims are managed in accordance with client requirements, company standards, and applicable laws and regulations.
• Provide guidance on:
  • Liability evaluations
  • Coverage analysis
  • Litigation management
  • Recovery opportunities
  • Subrogation and excess recovery
  • Reserve adequacy
  • Settlement authority
  • Client reporting requirements
• Monitor claim closure performance and service-level expectations.
• Ensure timely responses to legal documents and litigation developments.
• Ensure timely excess carrier reporting and reimbursement recovery activities.

Client Relationship Management

• Maintain regular communication with assigned clients and account stakeholders.
• Participate in claim reviews, stewardship meetings, and client presentations.
• Address client concerns and identify opportunities to improve service delivery.
• Ensure claim handling aligns with client-specific instructions and expectations.
• Maintain documentation of client interactions and account activity.

Quality Assurance & Compliance

• Conduct periodic claim file audits to ensure quality standards and compliance.
• Monitor claim handling accuracy, documentation quality, and regulatory compliance.
• Ensure adjusters maintain required licensing and continuing education requirements.
• Identify trends and collaborate with leadership on process improvement initiatives.
• Escalate significant claim, personnel, or client concerns to management.

Operational Support

• Coordinate workload distribution and coverage during vacations and extended employee absences.
• Assist with staffing and resource planning.
• Support claims managers and executive leadership with special projects and operational initiatives.
• Research and resolve claim administration issues, including no-record mail and claim workflow concerns.

Skills, knowledge & expertise

• 5+ years of liability claims handling experience required.
• Prior supervisory, team lead, or mentoring experience strongly preferred.
• Extensive knowledge of liability claims, coverage analysis, recovery opportunities, litigation management, and claim resolution strategies.
• Strong understanding of liability laws, regulations, procedures, and applicable case law.
• Working knowledge of medical terminology and its application to liability claims.
• Experience reviewing reserves and managing claim performance metrics.
• Excellent coaching, leadership, and employee development skills.
• Strong written and verbal communication skills.
• Outstanding organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong client relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working within claims management systems and document management platforms.

Equal Employment Opportunity & Legal Notices

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage