IT Business Analyst

Northpointe is a Community Mental Health (CMH) organization providing services to individuals with serious mental illness, emotional disturbance, substance abuse disorders, and intellectual/developmental disabilities across Iron, Dickinson, and Menominee counties in the UP of Michigan. Northpointe itself was established in 1995 but has roots as a CMH dating back to 1964. Our presence can be found through remote emergency services, in school and home-based programs, and in clinical and residential home settings.

Job Purpose

We are looking for a passionate, driven individual to join our team as an IT Business Analyst serving Iron, Menominee, and Dickinson counties.  This role is offered on a full-time, salary basis with potential for work either on-site at our Kingsford, MI offices or remotely based on applicant experience.  Under the supervision of the Chief Operating Officer (COO), this position performs a variety of tasks which support the Electronic Medical Record (EMR), business technology tools, and state reporting requirements.  These tasks include but are not limited to reporting, assisting with management of projects and development of new/revised processes. This person may also provide support for other quality improvement activities and other  duties as assigned.   

Job Duties and Responsibilities

• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor.

Essential Duties

• Working in SSMS or other database management tools for access to NBHS Data.
• SQL reporting services and integration/collaboration with PowerBI  
• Providing data informatics to staff as needed   
• Project management and status updates.  
• Working with clinical and administrative tasks for business process improvement  
• Review and validation of ELMER data from nightly backup from PCE  
• Analytics of data from ELMER and Great Plains to assist in business decision making for leadership team and administrative staff.  
• Work with staff that have required reporting and auditing needs to provide necessary and relevant data.    

Qualifications

• This position will actively support the mission, vision, and values of the agency. 
• The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

Education, Certifications, and/or Experience 

• High school diploma or general education degree (GED) required.  
• Associates/bachelor’s degree in computer related field preferred but not required  
• Significant prior experience and/or training in I.T. or related field would be considered.   
• Valid driver’s license.     

Knowledge and Skills

• Utilization of PowerBI to develop dashboards for staff use.  
• SQL Server scripting and query development. 
• Ability to work independently to accomplish daily tasks as assigned 
• Ability to communicate professionally and provide an exceptional customer service experience to all contacts. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  
• Participation in training and education as necessary to maintain current competency in skill areas essential for implementing job duties and responsibilities.  
• Participate in/and contribute to team discussions and provide input and feedback in positive manner.