Customer Success Communications Specialist

Navitus

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

USD $60,214.00 - USD $72,547.00 /Yr.

5.00 - Salaried Non-Management except pharmacists

M-F: 8:00 AM - 5:00 PM

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Due to growth, we are adding a Customer Success Communications Analyst to our team!

 

The Customer Success Communications Analyst is responsible for analyzing, developing, and optimizing internal and client-facing communications across the Customer Success organization. This role evaluates communication needs, synthesizes information from cross-functional partners, and develops messaging strategies that ensure Customer Success teams receive timely, accurate, and actionable information to support client engagement and business outcomes.

 

Is this you? Find out more below! 

How do I make an impact on my team? 

• Analyze communication needs across Customer Success and develop structured approaches for delivering clear, consistent, and actionable messaging.
• Evaluate inputs from cross-functional partners to synthesize key updates, risks, and priorities into effective communications that support business objectives.
• Develop and manage recurring internal communication strategies, including establishing standards, formats, and governance practices.
• Partner with Marketing and Customer Success leadership to assess and prioritize communication requests, ensuring alignment with business priorities and outcomes.
• Own the development and evolution of Quarterly Business Review (QBR) materials, templates, and communication frameworks, recommending enhancements to improve clarity, consistency, and impact.
• Create and refine presentation materials for QBRs, finalist presentations, and client engagements, ensuring messaging aligns to strategic objectives and audience needs.
• Partner with the training team to support ongoing development of Customer Success team in QBR delivery, including enhancing executive presence, presentation effectiveness, and overall communication quality to drive more engaging and impactful client interactions.
• Assess effectiveness of communications and provide recommendations to improve engagement, understanding, and adoption across Customer Success teams.
• Support development of training and enablement content by identifying communication gaps and recommending improvements to messaging and delivery approaches.
• Other duties as assigned.

What our team expects from you?  

• Bachelor’s degree in communications, marketing, business, healthcare administration, or a related field, or equivalent work experience, required.
• 2+ years of experience supporting internal communications, content development, marketing coordination, or operational enablement work required.
• Experience collaborating with cross-functional teams to collect, summarize, and distribute information required.
• Experience supporting presentation materials, written communications, or training content required.
• Experience working with standard business tools (e.g., presentation software, document collaboration tools, content repositories) required.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a structured environment required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

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